Data Retention
We keep your account data active for as long as your account exists, then archive it for the period required by Indonesian law. You can request deletion anytime.
LEGAL REFERENCE
Your Privacy Matters to Us
We built dewalive around your trust. This policy shows exactly how we handle your account, payment details and gaming data — from the moment you open your account...
Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesIndonesia Compliant
How We Protect Your Information
dewalive operates under privacy standards designed for Indonesia and supported regions. When you open an account, we collect your identity details, contact information and payment preferences to verify your account and process transactions through DANA, OVO, GoPay and QRIS. We encrypt all data in transit and at rest, never sell your information to third parties, and only share details with payment processors
and compliance partners where local law permits. Your gaming history stays private to your account. We retain data only as long as your account is active, plus the period required by Indonesian regulations.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any questions about how we handle your data, account security or payment information.
Live Chat
Chat with our support team directly from your account dashboard. We respond to privacy inquiries during business hours across Indonesia time zones.
Account Settings
Manage your privacy preferences, review your data and update your contact details anytime from your account settings page.
REVIEW SIGNALS
Why You Can Trust Our Privacy Standards
Encryption Standard
All account data, payment details and gaming records are encrypted using industry-standard TLS 1.2 protocols. Your information is protected both...
No Third-Party Sales
We never sell your personal data to advertisers, brokers or external companies. Your account information stays within dewalive and our...
Regular Audits
Our privacy practices are reviewed quarterly by independent security auditors to ensure we meet Indonesia's data protection standards and international...
Payment Partner Vetting
DANA, OVO, GoPay and QRIS processors we work with are vetted for their own privacy standards. We share only the...
Transparent Logging
We keep detailed logs of who accesses your account data and when. You can request an access report anytime to...
Indonesia Compliance
Our privacy framework aligns with Indonesian data protection regulations and supported regional requirements. We update our practices as local law...
PLATFORM COMPARISON
How Our Privacy Policy Compares
Payment Data Handling
Your DANA, OVO, GoPay and QRIS details are tokenized — we never store full payment credentials on our servers. Processors handle the sensitive bits.
Gaming History Privacy
Your session logs, game choices and betting history are tied to your account only. We don't aggregate or profile your play across other users.
Cookie & Tracking
We use cookies to keep you logged in and remember your preferences. We don't use tracking pixels to follow you across other websites.
Account Access Control
Only you and our support team (with your permission) can view your account. Two-factor authentication is available to lock down your login further.
Policy Updates
When we change this policy, we notify you via email at least 30 days before the change takes effect. You can review the full update before it applies.
Dispute Resolution
If you believe your privacy has been breached, contact [email protected]. We investigate within 7 business days and report our findings to you.
What This Policy Covers
Account Registration
When you open your account, we collect your name, email, phone number and identity details to verify you and comply with Indonesian regulations.
Payment Processing
Your DANA, OVO, GoPay and QRIS transactions are processed securely. We tokenize your payment details so we never store full credentials on our systems.
Gaming Activity
Your session logs, game selections and betting records are stored privately in your account. We use this data only to show you your history and calculate payouts.
Communication Preferences
We send you account updates, payment confirmations and policy changes via email. You can adjust notification settings anytime from your account dashboard.
Device & Location
We log the devices you use to access dewalive and your approximate location for security purposes. This helps us detect unauthorized account access.
Support Interactions
When you contact our support team, we keep records of your inquiries and our responses. This helps us improve our service and resolve issues faster.
Privacy Policy Questions
We archive your data for the period required by Indonesian law, typically 5–7 years for compliance and dispute resolution. You can request earlier deletion by contacting [email protected], subject to legal holds.
Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll email you a complete export of your account details, gaming history and payment records within 5 business days.
We share only the minimum data needed to process your transaction — your name, account number and transaction amount. We never share your gaming history, email or other account details with payment processors.
Your privacy rights transfer with the company. Any new owner must honor this policy or notify you 30 days in advance of changes. You can close your account anytime if you disagree with new terms.
Go to Settings > Security and toggle on 'Two-Factor Authentication'. We'll send a code to your phone or email each time you log in from a new device. This adds a layer of protection to your account.
Yes. Every marketing email includes an unsubscribe link at the bottom. You'll still receive account updates, payment confirmations and policy changes — only promotional messages will stop.
Change your password immediately and enable two-factor authentication. Then contact [email protected] with details. We'll review your account activity and help you secure it within 24 hours.